Terms of Use for Elivex Home

Effective Date: 09-07-2025

Elivex Home LLC (“Elivex,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, or interact with us.

1. Information We Collect

We may collect the following personal information from you:

• Name
• Email address
• Phone number
• Service address
• Payment information
• IP address

We do not collect sensitive data (such as government ID numbers or health information), nor do we collect information from third parties.

2. How We Collect Information

We collect your information through:

• Website forms (such as account creation, service inquiries, or contact forms)
• Service scheduling requests
• Payment processing
• Cookies and analytics tools (limited to those used by the GoDaddy website builder)
• Customer support interactions

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing home concierge services
• Processing payments and scheduling services
• Managing your account and communications
• Marketing and service updates (from Elivex only)
• Analytics and website improvement
• Compliance with legal and regulatory requirements

4. Sharing of Information

We do not sell or share your personal information with marketing or advertising companies. We may share limited information with service providers and vendors as needed to fulfill services you have requested and paid for. All vendors and service providers receive only the information necessary to perform their work.

We do not transfer your information outside the United States.

5. Data Security

At Elivex Home LLC, we take data security seriously and implement industry-standard measures to protect the information we collect and manage. Our primary platforms for website hosting and internal operations are GoDaddy and Notion.

GoDaddy (Website Hosting):

• GoDaddy maintains an information security program with documented technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data.
• Data transmitted through our website is protected using SSL encryption.
• GoDaddy implements security features such as firewalls, intrusion detection systems, and regular security monitoring.
• Regular software updates and security patches are applied to protect against vulnerabilities.
• GoDaddy restricts access to customer data and does not sell or use personal data outside of providing services.
• In the event of a security incident, GoDaddy follows a structured notification and remediation process as required by law.

Notion (CRM, Database, Internal Ticketing):

• Notion employs encryption in transit (TLS 1.2+) and at rest (AES-256) for all customer data.
• Data is hosted on Amazon Web Services (AWS), benefiting from robust physical and network security measures.
• Automated daily backups are performed, and data is logically separated in production environments.
• Access to data is governed by strict access controls and the principle of least privilege.
• Notion maintains compliance with industry standards, including SOC 2 Type 2, ISO 27001, ISO 27701, and PCI DSS.
• Multi-factor authentication (MFA) is required for internal access, and security audits are conducted regularly.
• Notion provides tools for secure data deletion and responds promptly to security incidents.

We regularly review our data security practices and work with trusted vendors who adhere to recognized security standards. If you have any questions about our data protection measures, please contact us at support@elivex.homes.

6. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at support@elivex.homes. Users cannot change or delete their data through the website; all changes or deletions must be requested directly. If you cancel your subscription, your data will be deleted in accordance with our retention policy.

7. Cookies and Tracking

We use cookies and analytics tools as provided by the default GoDaddy website builder. Cookies help us operate and improve our website. You may disable cookies in your browser settings, but some website features may not function properly.

8. Data Retention

We retain your information for up to seven (7) years, as required by IRS, Florida, and federal law. After this period, your information will be securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18 years old. If you believe a minor has provided us with personal information, please contact us at support@elivex.homes so we can delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by sending an email with a link to the updated policy. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Elivex Home LLC

Winter Haven, Florida, 33880
support@elivex.homes

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.